PRIVACY POLICY

Last Updated: December 18, 2025

Definitive Route Couriers (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://definitiveroutecouriers.com, or communicate with us by email, phone, or online forms (collectively, the “Services”).

By accessing or using our Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information
We collect personal information only when you voluntarily provide it to us. This may occur when you contact us with an inquiry, request a quote or service, or communicate with us for business or customer service purposes.

Personal information may include:

Name
Company name
Email address
Phone number
Pickup and delivery details
Billing or invoicing information
Any other information you choose to provide

b. Non-Personal Information
When you visit our website, certain non-personal information may be collected automatically, including:

IP address
Browser type and version
Operating system
Referring website
Pages visited and time spent on the site
Date and time of access

This information is used for website functionality, analytics, and security purposes.

2. How We Use Your Information

We use collected information for legitimate business purposes, including to:

Provide and manage courier and delivery services
Respond to inquiries and service requests
Communicate operational or service-related information
Process billing and invoicing
Improve our website and services
Maintain internal records
Prevent fraud and ensure security
Comply with legal and regulatory obligations

We do not sell, rent, or trade personal information.

3. Disclosure of Information

We only disclose personal information when necessary and in accordance with Canadian privacy laws.

a. Service Providers
We may share information with trusted third-party service providers who assist with website hosting, email communications, accounting, invoicing, IT, or security services. These providers are required to protect your information and use it only for the purposes for which it was disclosed.

b. Legal Requirements
We may disclose information if required to do so by law, regulation, court order, or lawful request by a government authority.

c. Business Transactions
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality protections.

4. Safeguarding Your Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

While we make every effort to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights (Canada)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent, subject to legal or contractual restrictions

Requests can be made using the contact information below. We will respond within a reasonable timeframe in accordance with applicable laws.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance functionality and analyze usage. Cookies are small data files stored on your device.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites for convenience or information. We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of those changes.

10. Contact Information

Definitive Route Couriers
Attn: Roger McKenzie, President & CEO
Durham Region and Greater Toronto Area
Email: info@definitiveroute.ca
Phone: 905-925-2DRC (2372)

Hours: Monday to Saturday, 7:00 am – 8:00 pm